Frequently Asked Questions
Everything you need to know about your journey to peak recovery.
How long does shipping take for heavy recovery equipment?
Standard shipping typically takes 3-7 business days. For oversized items like ice baths or saunas, freight delivery may take 7-14 business days depending on your location.
Do you offer professional athlete or team discounts?
Yes, we offer specialized pricing for professional athletes, sports clinics, and collegiate teams. Please contact our sales team with your credentials to apply for a pro account.
What is your return policy on recovery technology?
We offer a 30-day return policy for most unused items in their original packaging. Please note that for hygiene reasons, certain products like compression garments and used massage oils cannot be returned.
Are the products covered by a manufacturer warranty?
Absolutely. All electronic recovery tools, including massage guns and compression boots, come with a minimum 1-year manufacturer warranty covering any technical defects.
Can I pay for my recovery gear in installments?
Yes, we partner with Affirm and Klarna to provide flexible financing options at checkout, allowing you to invest in your recovery now and pay over time.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your delivery's progress in real-time.